Category - Dialup Connections

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Check Dialup Settings – Windows 98
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Check Dialup Settings – Windows 2000
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Check Dialup Settings – Windows NT
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Check Dialup Settings – Windows ME
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Check Dialup Settings – Windows XP
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Dialup Networking Error 629

Check Dialup Settings – Windows 98

pen My Computer and double click Dial-up Networking. Right click your Expedient icon and select Properties.

Use area code and Dialing Properties should NOT be checked. While you can enable Dialing Properties, we recommend you type the entire number INCLUDING properties into the “Telephone Number:” field (see below). Verify the Local Access Number in the Telephone number field and be sure the number you are calling is local.

The number should be entered exactly as it needs to be dialed. For example, if you need to dial the area code enter the number as XXX-XXX-XXXX.To disable call waiting, type in *70, XXX-XXX-XXXX if you have tone dialing or 1170, XXX-XXX-XXXX if you have pulse dialing. Note: Some phone companies use 70# to disable call waiting; if this applies to you, type in 70#, XXX-XXX-XXXX. If you are not sure what your call waiting code is, please contact your telephone company for this information.

If you need to dial 9 to get an outside line, enter the number as 9, XXX-XXXX.

Note: Dashes (-) and spaces are not required, but using dashes can allow you to more clearly distinguish the area code from the exchange and the final 4 digits.

Make sure that the correct modem is chosen in the Connect using box.

Click the Server Types tab. Only the following options should be checked:

  • Enable software compression
  • TCP/IP

Click OK to save the changes and double click the Expedient icon.

Note: If the computer starts to dial the connection, click Cancel. Then, click the Connections menu and select Settings. Check Prompt for information before dialing, click OK, and double click the Expedient icon again.

Check your username, and if necessary, re-enter your password. Click Connect to dial the connection. After a successful connection, the new username and password information will be saved.

Check Dialup Settings – Windows 2000

To check your Dialup settings in Windows 2000:

From the Start menu, choose Control Panel, and double click the Network and Dialup Connections icon.

Right click your Expedient Dialup Connection and choose Properties.

If necessary, choose your modem in the Connect using field.

While you can enable Dialing Properties, we recommend that you UNCHECK “Use dialing rules” and type the entire number INCLUDING properties into the “Telephone Number:” field (see below). Verify the Local Access Number in the Telephone number field and be sure the number you are calling is local.

The number should be entered exactly as it needs to be dialed. For example, if you need to dial the area code enter the number as XXX-XXX-XXXX.To disable call waiting, type in *70, XXX-XXX-XXXX if you have tone dialing or 1170, XXX-XXX-XXXX if you have pulse dialing. Note: Some phone companies use 70# to disable call waiting; if this applies to you, type in 70#, XXX-XXX-XXXX. If you are not sure what your call waiting code is, please contact your telephone company for this information.

If you need to dial 9 to get an outside line, enter the number as 9, XXX-XXXX.

Note: Dashes (-) and spaces are not required, but using dashes can allow you to more clearly distinguish the area code from the exchange and the final 4 digits.

Click the Options tab. The following options should be checked:

  • Display progress while connecting
  • Prompt for name and password, certificate, etc.
  • Prompt for phone number

Set the Redial options as you prefer.

Click the Security tab. The Security options should be set to Typical with Allow unsecured password chosen in the drop down box. No other options should be set on this screen.

Click the Networking tab. The type of dialup server should be set to PPP: Windows 95/98/NT4/2000, Internet. In the This connection uses the following items, you have at least Internet Protocol (TCP/IP) checked.

Click OK to save your changes. Double click the Expedient icon.

Check your username and reenter your password if necessary. Verify that the Dialup number is correct. Click Dial to connect.

Check Dialup Settings – Windows NT

o check your Windows NT Dialup settings:

Open My Computer and double click Dialup Networking.

With your Expedient entry selected in the Phonebook entry to dial, click the More button. Select Edit entry and modem properties.

On the Basic tab:

  • Entry name should be Expedient.
  • Check your Local Access Number in the Phone number field.

    The number should be entered exactly as it needs to be dialed. For example, if you need to dial the area code enter the number as XXX XXX-XXXX, or if you need to dial 9 to get an outside line enter the number as 9, XXX-XXXX. Dashes (-) and spaces are not required.

  • Use Telephony dialing properties should NOT be checked. While you can enable Dialing Properties, we recommend you type the entire number INCLUDING properties into the “Telephone Number:” field (see below). Verify the Local Access Number in the Telephone number field and be sure the number you are calling is local.

    The number should be entered exactly as it needs to be dialed. For example, if you need to dial the area code enter the number as XXX-XXX-XXXX.To disable call waiting, type in *70, XXX-XXX-XXXX if you have tone dialing or 1170, XXX-XXX-XXXX if you have pulse dialing. Note: Some phone companies use 70# to disable call waiting; if this applies to you, type in 70#, XXX-XXX-XXXX. If you are not sure what your call waiting code is, please contact your telephone company for this information.

    If you need to dial 9 to get an outside line, enter the number as 9, XXX-XXXX.

    Note: Dashes (-) and spaces are not required, but using dashes can allow you to more clearly distinguish the area code from the exchange and the final 4 digits.

  • Verify that your modem is selected in the Dial using field.

Click the Server tab. Dialup server type should be set to PPP: Windows NT, Windows 95 Plus, Internet. The following options should be checked:

  • TCP/IP
  • Enable software compression
  • Enable PPP LCP extensions

Click the Script tab. The After dialing (login) option should be None.

Click the Security tab. Accept any authentication including clear text should be the only option set. If you have saved your dialup password, and need to reset it, click the Unsave password; you will be prompted to reenter it the next time you need to connect.

Click OK to save your changes.

Check Dialup Settings – Windows ME

To check your Windows ME dialup settings:

Open My Computer, double click the Control Panel, and open Dial-Up Networking.

Right click your Expedient icon and select Properties.

Use area code and Dialing Properties should NOT be checked. should NOT be checked. While you can enable Dialing Properties, we recommend you type the entire number INCLUDING properties into the “Telephone Number:” field (see below). Verify the Local Access Number in the Telephone number field and be sure the number you are calling is local.

The number should be entered exactly as it needs to be dialed. For example, if you need to dial the area code enter the number as XXX-XXX-XXXX.To disable call waiting, type in *70, XXX-XXX-XXXX if you have tone dialing or 1170, XXX-XXX-XXXX if you have pulse dialing. Note: Some phone companies use 70# to disable call waiting; if this applies to you, type in 70#, XXX-XXX-XXXX. If you are not sure what your call waiting code is, please contact your telephone company for this information.

If you need to dial 9 to get an outside line, enter the number as 9, XXX-XXXX.

Note: Dashes (-) and spaces are not required, but using dashes can allow you to more clearly distinguish the area code from the exchange and the final 4 digits.

Make sure that the correct modem is chosen in the Connect using box.

Click the Networking tab. The Type of Dial-Up Server should be PPP: Internet, Windows 2000/NT, Windows ME. Only the following options should be checked:

  • Enable software compression
  • TCP/IP

Click the Dialing tab. If your Expedient account is your default connection, the first check box should be marked. Redial settings are your personal preference. The Enable idle disconnect option should not be checked. If you wish to be prompted to disconnect after closing your email clients and web browsers, check Disconnect when connection may not be needed.

Click OK to save the changes. Double click the Expedient icon.

Note: If the computer starts to dial the connection, click Cancel.

Check your username, and if necessary, re-enter your password. Click Connect to dial the connection. After a successful connection, the new username and password information will be saved.

Check Dialup Settings – Windows XP

To check your Dialup settings in Windows XP:

From the Start menu, choose Control Panel. Click the Network and Internet Connections option, then choose Network Connections. Note: If the Control Panel is in Classic View, double click the Network Connections icon.

Right click your Expedient Dialup Connection and choose Properties.

If necessary, choose your modem in the Connect using field.

While you can enable Dialing Properties, we recommend that you UNCHECK “Use dialing rules” and type the entire number INCLUDING properties into the “Telephone Number:” field (see below). Verify the Local Access Number in the Telephone number field and be sure the number you are calling is local.

The number should be entered exactly as it needs to be dialed. For example, if you need to dial the area code enter the number as XXX-XXX-XXXX.To disable call waiting, type in *70, XXX-XXX-XXXX if you have tone dialing or 1170, XXX-XXX-XXXX if you have pulse dialing. Note: Some phone companies use 70# to disable call waiting; if this applies to you, type in 70#, XXX-XXX-XXXX. If you are not sure what your call waiting code is, please contact your telephone company for this information.

If you need to dial 9 to get an outside line, enter the number as 9, XXX-XXXX.

Note: Dashes (-) and spaces are not required, but using dashes can allow you to more clearly distinguish the area code from the exchange and the final 4 digits.

Click the Options tab. The following options should be checked:

  • Display progress while connecting
  • Prompt for name and password, certificate, etc.
  • Prompt for phone number

Set the Redial options as you prefer.

Click the Security tab. The Security options should be set to Typical with Allow unsecured password chosen in the drop down box. No other options should be set on this screen.

Click the Networking tab. The type of dialup server should be set to PPP: Windows 95/98/NT4/2000, Internet. In the This connection uses the following items, you have at least Internet Protocol (TCP/IP) checked.

Click OK to save your changes. Double click the Expedient icon.

Check your username and reenter your password if necessary. Verify that the Dialup number is correct. Click Dial to connect.

Dialup Networking Error 629

Problem: Error 629: The port was disconnected by the remote machine.
Operating Systems: Windows XP, 2000, ME, 98 & NT
There are many different causes for this type of error. The most common cause is an incorrect username or password, but it can also be caused by line noise or by a modem problem.
If this error occurs after the connection status says Authenticating (or Verifying Username and Password), then it is probably caused by an incorrect username or password. Check your dialup username and password settings, then try the connection again. Choose your Operating System below for instructions to check you settings:
Windows XP
Windows ME
Windows NT

Windows 2000
Windows 98

If you receive this error before the connection gets to Authenticating (or Verifying Username and Password), then it is probably caused by line noise or modem problems.
Line Noise: There are many causes of line noise inside and outside of your house, some of the most common are:
• Dampness and moisture in the phone lines.
• Old or low quality phone lines.
• Cordless phones attached to the same phone line may cause some interference.
• Phone cords longer than 12-15 feet.
• Phone cords that get stepped on or crimped behind/under furniture.
• Phone cords wound in a bundle can act like an antenna.
• Phone cords next to power supplies, radio, speakers, or other sources of electrical interference.
• Splitters and phone line surge protectors can add to line noise.
Keep in mind that there are times when line noise is worse than usual. If you’ve ever been talking on your phone and can hear other conversations, static, hissing or popping, your modem will ‘hear’ the noise as well. Additionally, noise that affects your connection also occurs beyond the range of human hearing.
Below are some suggestions that may decrease line noise:
• Make sure the phone cord to the jack is as straight and short as possible.
• Keep the phone cord at least 2 feet away from power cords and speaker wires.
• Unplug equipment from the phone line when you connect that is not in use, such as fax machines and cordless phones.
• Keep the phone cord away from “high traffic” areas like doorways and under chairs.
• Remove line splitters and phone line surge protectors.
• Unplug all other devices (like extra phones, answering machines and fax machines), then reattach them one at a time to determine if one may be causing the problem.
• Consider purchasing an additional phone line that is dedicated to your data needs.
• If you hear noise on your phone conversations you may want to contact your phone line provider and let them know you may be experiencing some interference. This may prompt them to improve your line condition, thus improving your connection speed. It is important to note that phone companies do not guarantee line quality for data transaction, only voice. Further, if the line noise is attributable to inside wiring, the phone company will charge you for repairs.
Other Modem Problems: Some other modem issues that may cause problems are outdated modem drivers or firmware and hardware problems.
Firmware and drivers are the software or programming that tells your modem how to communicate.
Modem manufacturers often release new drivers to correct bugs that can cause connection problems. Even if you just bought your computer, there is no guarantee that the installed drivers are current. That modem may have been sitting on a shelf for months before it was put into your computer and while it sat, the manufacturer may have released many updates.
To obtain the latest drivers and firmware, contact your modem and/or computer manufacturer. You can often get the updates for free from the manufacturer’s web page.
If the previous solutions didn’t resolve your problem, it is possible your connection errors are caused by a modem hardware malfunction. This may even be the case with a brand new modem. A modem can overheat, which can cause flaws in the electronic components. Or, if the phone line was left plugged in during a storm, an electric surge may have damaged it. You may want to contact the computer or modem manufacturer for further help.

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