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The Afgha nMaza chat room is for people ages 18 and up. Those under age 18 must have consent from their parents before using our chat room. The chat room is provided as a free service. As such, there are no guarantees given or implied. Use of the chat room is at your own risk. Your use of the chat room constitutes an agreement that you will not hold Afghanistan Online or its affiliates liable for anything said or done at anytime, even when chatting is in progress.

Again, by using this chat room, you agree that not be held liable in any case and for any reason. Use of the the chat room signifies that you are in total agreement to the terms contained here within. If you disagree with any of these terms, then please do not use the chat room. If you use the chat room and do not agree to these terms, Afghanistan Online will not be held responsible. Thank you for participating in our chat room community. Please note: We reserve the right to ban anyone from using the chat room at any time and for any reason we deem necessary to include, but not limited to: Abusive language, Disrespect of others, Causing a disturbance, or Purposely annoying others. Use of the chat room for illegal activities is prohibited.

WhY Chat Room

Instant Messaging service
CHAT has the same functionality for queuing, skills routing, prioritisation, SLA-concept, group and agent profiles, including online monitoring and comprehensive reporting by SONAR. PULSE CHAT allows businesses to personalise the service they offer by providing an easy and flexible channel of customer communication, not previously available within other call centre suites.

PULSE CHAT: Contact Center Benefits

  • Improved Efficiency

An agent can handle up to 8 simultaneous CHAT inquiries, allowing an experienced agent to handle multiple dialogues simultaneously. However an agent will not receive CHAT requests if they are currently engaged on a call.

  • Ease of Communication

PULSE CHAT is integrated within the same PULSE medium so agents do not have to switch between windows to support this functionality. In addition customers can start a CHAT communication direct from the business website without the use of an external Web chat medium which increases customer satisfaction.

  • Comprehensive Reporting

Like an email each CHAT is saved for future review and can be printed and emailed back to the customer. In addition CHAT reporting is also available on SONAR.

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